Job Description
Title: Service Desk Analyst
Location: Kansas City, MO (100% Onsite)
Salary: $45,000 - $60,000
Position Type: Permanent
Schedule: 8:00 AM - 5:00 PM
About the Opportunity
Insight Global is seeking a Service Desk Analyst in Kansas City, MO. This individual will serve as a primary point of contact for IT support requests, helping resolve Tier 1 and Tier 2 technical issues while delivering excellent customer service to employees across the organization. This is an excellent opportunity for someone looking to grow their IT career within a supportive team environment.
Must-Have Qualifications
• 1+ year of Service Desk, Help Desk, Desktop Support, or related IT support experience
• Hands-on experience managing and resolving tickets within ServiceNow
• Knowledge of ITIL principles and service management best practices
• Experience supporting Microsoft Office applications, mobile devices, and end-user technologies
• Strong troubleshooting and problem-solving skills
• Excellent communication and customer service abilities
• Strong ticket documentation and organizational skills
Nice-to-Have Qualifications
• Experience using AI tools such as Microsoft Copilot, ChatGPT, or Claude
• Experience with PowerShell, Python, Java, or other scripting languages
Position Overview
As a Service Desk Analyst, you will provide front-line support for IT issues and service requests while working closely with users across the organization. Responsibilities include troubleshooting hardware and software issues, managing ServiceNow tickets, supporting desktop and mobile technologies, documenting solutions, and ensuring timely resolution of support requests. This role requires a customer-focused professional who is eager to learn, takes initiative, and thrives in a fast-paced environment. The ideal candidate is curious, adaptable, and motivated to continue developing their technical skills and certifications over time.
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